Digital Mortgage Professional

2 days ago


Sydney, New South Wales, Australia EBR Full time

We are seeking a highly skilled Digital Mortgage Professional to join our team at EBR. This exciting opportunity offers a long-term career path and the chance to work in a dynamic environment.

As a Digital Mortgage Professional, you will be responsible for providing exceptional customer service and building relationships with current and prospective customers in the home lending space. Your role will involve:

Duties

  • Providing inbound/outbound support about our products throughout the customer's journey
  • Assisting with digital loan application processes and underwriting loans
  • Resolving customer issues and complaints
  • Completing loan applications, payments, repayments, and arrears management, mortgage variations, and acting on fraud alerts
  • Flexibility to work on a roster system, Monday to Friday

In this role, you will have the opportunity to utilize your passion for customer service, negotiation skills, and problem-solving abilities. We are looking for someone with experience in retail mortgage lending and sales/customer service in a call centre, preferably with RG 146 qualification and knowledge of relevant acts such as NCCP, Privacy, Debt Collection, and AML/CTF.

The estimated salary for this position is between $60,000 - $80,000 per year, depending on your level of experience and qualifications. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply now.



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