Desktop Support Specialist

3 days ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $75,000 - $95,000
Desktop Support Specialist

We are seeking an exceptional individual to fill the role of Desktop Support Specialist in Melbourne. This key position within our technical support team requires delivering high-quality onsite technical assistance to our valued customers.

Your responsibilities will include providing supportive and knowledgeable assistance to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology, encompassing mac and pc devices, tablet systems, server infrastructure, and voice platforms.

Main Responsibilities:

  • Ensure seamless day-to-day operations for customer operations.
  • Foster strong bonds with customers through personable interactions.
  • Collaborate with colleagues to determine processes that require improvement or can be handled more efficiently.
  • Seek customer feedback on your performance and actively work to continuously improve results.
  • Identify problems or requests without existing processes and collaborate with peers to develop and implement one.
  • Ensure documentation and procedures are up to date.
  • Take ownership of day-to-day technology issues and deal with external third-party organisations.
  • Collaborate with peers in other teams across our business to ensure a successful outcome for the customer.

Requirements:

  • Demonstrate a genuine passion for delivering exceptional customer service, evident through your ability to assist individuals in resolving technical issues.
  • Exhibit a keen interest in technology and a strong desire to ensure all technology is functioning optimally.
  • Display calmness and articulation when troubleshooting technical issues.
  • Possess a positive attitude and can-do mindset.
  • Showcase excellent verbal and written communication skills.
  • Demonstrate flexibility in handling unusual situations.

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