Technical Support Professional

1 week ago

Australia beBeeSupport Full time $165,000 - $185,000

**Job Description**

We are seeking an experienced Technical Support Professional to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer support and working closely with cross-functional teams to resolve complex technical issues.

Main Responsibilities:

  • Triage, investigate, manage, and resolve complex customer issues related to software development and deployment.
  • Escalate issues to the engineering team as needed.
  • Provide timely communication to customers, maintaining prescribed service level agreements.
  • Document detailed investigations of new issues.
  • Prioritize customer cases in your own queue.

Required Skills and Qualifications:

To succeed in this role, you must have a strong background in technical support and possess excellent problem-solving skills. You should also have experience working with Docker and Kubernetes, as well as proficiency in Linux, GitHub, Helm Charts, and Terraform. Bonus points include interest or experience in modern security frameworks and protocols, software supply chain security, and vulnerability scanning.

Benefits:

We offer a flexible and remote-first culture, where you can work from anywhere while still being part of a collaborative team. Our benefits package includes equity, health insurance, flexible time off, parental leave, and more.

About Us:

We are a secure foundation for software development and deployment. We provide guarded open source software, built from source and updated continuously, to help organizations eliminate threats in their software supply chains.

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