Technical Support Engineer

3 days ago

Australia Microsoft Full time

Overview
Technical Support Engineer (Messaging Protection-MDO) – Microsoft
Join to apply for the
Technical Support Engineer (Messaging Protection-MDO)
role at
Microsoft
. This role sits within the Customer Experience and Success (CE&S) organization, specifically in the Customer Service & Support (CSS) team, focused on delivering customer success and secure issue resolution through AI-powered support and cross-team collaboration.
This role is flexible in that you can work up to 50% from home.
Responsibilities
Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
Professional growth: You develop technical and professional proficiency to resolve customer issues through training and readiness.
Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Qualifications
Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
OR 3+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
Note: This position requires flexibility in working shift based on business needs. The working shift may vary and may include shift rotations (examples: Tuesday to Saturday 7:00am–4:00pm or Sunday to Thursday 10:00am–6:00pm).
Ability to meet Microsoft, customer and/or government security screening requirements are required, including the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Qualified applicants will receive consideration without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, disability, veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. If you need assistance or accommodations during the application process, read more about requesting accommodations.
Employment details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
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