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Chief Experience Officer

1 month ago

Mount Gravatt East, Queensland, Australia Cotton On Group Full time

Cotton On Group is an Aussie brand with its feet on the ground and heart in its people.

We're seeking a Chief Experience Officer to join our team at Typo Garden City.

This is more than a job - it's about making a positive difference in everything we do.

Benefits

• Estimated annual salary: $80,000+

• Competitive base salary + superannuation

• 50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie and Supre

• Wellness support 24/7 – mental health, relationships, family + more

• Discounts for you and your family - medical, travel, financial + more

The Role

As a Chief Experience Officer, you'll lead and embed a culture that builds a team of engaged product and Brand ambassadors within your store.

You'll enable and empower your Store Management team who are customer first, people focused and results driven.

You'll coach your team to deliver multiple Brand moments and an elevated flagship experience for our customer to shop seamlessly throughout your store.

You'll identify your teams development needs and motivators to drive wellness, engagement and performance to build our bench for future succession.

You'll work with your Field VM and Merch partners to provide customer and store insights to drive results and to create great experiences for our customer.

You'll manage store schedules and wages effectively to achieve productivity and wage targets.

You'll advocate for the Cotton On Group Foundation, leading the team on how they can make life-changing impact on our projects around the world.