Lead Hospitality Operations Manager
1 month ago
At Skilled Jobs Australia, we're seeking a highly skilled and experienced Lead Hospitality Operations Manager to join our team.
Job SummaryWe are looking for a results-driven professional with exceptional leadership skills to oversee the Front Office operation. The successful candidate will be responsible for ensuring seamless guest experiences, driving sales and marketing targets, and maintaining high standards of customer service.
About You- 5+ years of experience in hotel management or related field
- Proven track record of successfully leading teams and achieving business objectives
- Excellent communication and interpersonal skills
- Ability to work effectively under pressure and adapt to changing circumstances
- Oversee the day-to-day operations of the Front Office, including reservations, guest arrivals, and departures
- Supervise and motivate the Front Desk team to deliver exceptional customer service and meet sales targets
- Collaborate with Sales Department to drive revenue growth and achieve business objectives
- Ensure accurate and timely completion of front office tasks, including night audit and reporting
- Develop and implement strategies to improve customer satisfaction and loyalty
- Monitor and maintain high standards of cleanliness and presentation in public areas
We offer a competitive salary package, including:
- $85-$90,000 + super per annum
- A comprehensive benefits package, including health insurance, paid annual leave, and career development opportunities
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