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National Customer Service Coordinator
2 months ago
We are seeking a skilled Customer Service Coordinator to join our Residential Sales team at Beaumont Tiles. As a key member of our team, you will serve as a point of contact for clients with queries about products, orders, and deliveries, providing exceptional support for internal sales representatives.
Key Responsibilities- Liaise directly with builders, sales representatives, and other stakeholders to resolve customer inquiries and issues.
- Support the sales team with administrative duties, including data entry, database maintenance, and order management.
- Develop and maintain strong relationships with customers, suppliers, and internal teams to ensure seamless project execution.
- Proactively identify and resolve customer complaints, ensuring timely resolutions and maintaining a high level of customer satisfaction.
- Collaborate with internal divisions, such as procurement, warehousing, and logistics, to ensure projects run smoothly and efficiently.
- Excellent customer service skills, with a focus on providing outstanding client experiences.
- High-level organisational skills, with the ability to manage multiple projects simultaneously.
- Proactive, enthusiastic, and able to work in a dynamic, collaborative team environment.
- Confident, professional, and excellent interpersonal skills, with the ability to communicate effectively with diverse stakeholders.
- Strong problem-solving skills, with a high level of initiative and a customer-centric approach.
- Proficient in Microsoft Office, particularly Excel, and other relevant software applications.
Beaumont Tiles is a leading Australian tiles and bathroom ware retailer, with over 110 outlets nationwide. We are committed to delivering exceptional customer experiences and providing a dynamic, collaborative work environment for our team members.
