Live Operations Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeStrategist Full time $100,000 - $142,000
Job Title:

Product Strategist

Job Summary:

We are seeking a skilled Product Strategist to join our team. As a key member of the product team, you will be responsible for driving impact across the business and to users of the live website/mobile app.

The ideal candidate will have a mix of skills including analysis, product ideation, data, and cross-functional collaboration. You will own the day-to-day live operations of our website and mobile applications, ensuring performance, stability, and optimal user experience across all existing features.

  • Own the day-to-day live operations of our website and mobile applications, ensuring performance, stability, and optimal user experience across all existing features.
  • Monitor and evaluate existing product features, identifying opportunities for continuous improvement and optimization.
  • Analyze user behavior, engagement patterns, and usage data to inform product enhancements and increase retention and satisfaction.
  • Proactively identify, investigate, and prioritize defects, coordinating with engineering teams for timely resolution.
  • Define and maintain a roadmap for enhancements to live features, based on data insights, customer feedback, and business goals.
  • Closely collaborate with design, engineering, marketing, and customer support to align on feature improvements and product releases.
  • Maintain a strong feedback loop with end-users, incorporating input into product improvements and support strategies.
  • Contribute to bug triage and resolution processes with development teams, ensuring quality standards are met across platforms.
  • Support customer support and community teams by addressing live product issues and participating in resolution communications when needed.
  • Stay informed on market trends, competitor features, and best-in-class UX standards to maintain a competitive edge.
  • Ensure consistent and high-quality user experiences across platforms (web, iOS, Android) by coordinating with QA and UX teams.
  • Drive alignment between short-term fixes and long-term product strategy to support scalable growth and user satisfaction.

You will work closely with cross-functional teams to deliver high-quality products that meet the needs of our users.

A dynamic and inclusive work environment is provided, where everyone is empowered to contribute their ideas and creativity.

Innovation, technology, and play are encouraged in this exciting opportunity.

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