Operations Platform Manager, Easy Living

**About the Role**:
Are you ready to lead and inspire teams in a role that drives success and innovation? As the **Operations Manager - Easy Living**, you'll oversee daily operations within the Easy Living business unit, supporting admin teams and delivering exceptional service. You'll lead diverse teams, enhance workplace culture, and champion customer outcomes. Reporting to the Head of Home and Easy Living Operations, you'll play a pivotal role in implementing global initiatives and fostering growth.

**Key Responsibilities**:

- **Team Leadership**: Guide, mentor, and empower team leaders; manage team performance; implement career development plans; and ensure resource allocation to maximize productivity.
- **Strategic Growth**: Develop and transform operational systems to enhance digitalization, efficiency, and claims management. Drive cost control and support onboarding new clients.
- **Reporting**: Deliver insightful reports, proposals, and presentations to senior management.
- **Customer Service**: Oversee complaints handling, ensuring compliance with policies and regulatory standards while delivering outstanding customer experiences.
- **Stakeholder Management**: Build strong relationships with internal and external stakeholders, negotiating and influencing at senior levels.
- **Risk & Compliance**: Adhere to risk management, compliance, and workplace safety standards while ensuring ethical business practices.

**What You Bring**:

- **Experience**: Minimum 5 years in operational management within the insurance industry.
- **Skills**: Strong leadership, organizational, and communication skills with the ability to deliver in a fast-paced environment.
- **Problem-Solving**: Analytical mindset with a knack for identifying challenges and developing effective solutions.
- **Knowledge**: Understanding of RG271, consumer protection laws, AFCA approaches, and industry codes of practice.

**What We Offer**:
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey

63253 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Join us. Let's care for tomorrow.

**Job Level**:

- Professional

**Location**:

- Brisbane, QLD, AU, 4000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Partners

**Employing Entity**:

- AWP Australia Pty Ltd

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 63253

**Position Cluster**:

- Non-Executive