Lifestyle and Community Experience Leader

1 week ago

Sydney, New South Wales, Australia beBeeGeneral Full time $119,466 - $147,834

RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home.

About the Role

We are seeking a General Manager Lifestyle and Community to lead the development of all lifestyle programs and services across Residential Care, Retirement Living and Home Care.

  • Develop strategies that deliver improvements to lifestyle and community experiences, evidenced by metrics such as customer conversion, engagement and retention.
  • Drive innovation in the development of lifestyle programs to enhance the overall experience of our community members.
  • Design and implement operating models, programs and services that address health and ageing challenges, including new ways of using technology and new models of care and support.
  • Leverage data insights to build segmentation and a more tailored approach to delivering services and grow engagement.
  • Mentor and coach Lifestyle and Wellbeing teams to deliver a focus on individual community member's preferences and abilities in leisure, lifestyle, wellness and community engagement.
About You

To be successful, you will need:

  • A proven track record of leading the development and delivery of lifestyle programs and services in a residential, healthcare and/or community setting.
  • Demonstrated ability to engage teams and key stakeholders to lead effective change across a multi-site organisation.
  • Demonstrated ability to balance commercial outcomes, customer experience and risk mitigation.
  • Demonstrated knowledge and experience in rehabilitation techniques and delivering services that consider cognitive and physical abilities.
  • Demonstrated success in designing, communicating and embedding operating models to improve service delivery.
  • Experience in leading geographically dispersed teams.
  • Excellent verbal and written communication skills.

This is an opportunity for you to make a meaningful difference to people's lives.

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