Strategic Business Solutions Expert

2 days ago

Melbourne, Victoria, Australia beBeeConsultant Full time $100,000 - $150,000

About Northern Trust: A globally recognized financial institution has been in continuous operation since 1889.

With over 130 years of experience and more than 22,000 partners, we serve sophisticated clients using leading technology and exceptional service.

We are seeking a Senior Client Solutions Consultant for the Global Family and Private Investment Offices group.

The successful candidate will demonstrate our technology and systems to current and prospective clients, including single family offices, private investment companies, and other stakeholders.

Responsibilities include training clients and internal partners on in-house systems, developing and managing new solutions, and acting as a liaison between Change, Client Service, and Development teams.

This position is available in Melbourne or Singapore.

Key Responsibilities:

  • Serve as the primary contact for assigned client relationships, providing high-touch service through proactive engagement.
  • Lead training sessions with partners and clients at Northern Trust and on client sites.
  • Participate in management meetings, presentations, and sales demonstrations as needed.
  • Manage the release of new products and system updates, providing feedback to product teams.
  • Identify technology or reporting gaps for clients, initiate projects, and monitor implementation to ensure client satisfaction.
  • Act as a liaison between clients, change management, and development teams.
  • Conduct user acceptance testing for custom reports and applications.

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