Visitor Experience Coordinator, APS Level 5, Questacon
4 weeks ago
We are seeking a highly motivated and experienced Visitor Experience Coordinator to join our team at Questacon, Australia's National Science & Technology Centre. As a key member of our Visitor Experience team, you will play a critical role in delivering outstanding science communication and customer service to our visitors.
The successful candidate will have a passion for working with people, excellent communication skills, and the ability to deliver a productive workplace in a busy environment with competing demands. You will have an attention to detail and the ability to write clear and concise standard operating procedures and reports.
Key Responsibilities:
- Coordinating a large and diverse customer service and science communication team in gallery and Centre business operations.
- Supporting the Visitor Experience Team Leaders to build a sustainable, cohesive workforce delivering consistently excellent visitor engagement.
- Exploring opportunities to improve the onsite experience delivered to visitors and working with internal and external stakeholders to identify, develop and implement sustainable engagement strategies.
- Excellent communication skills, providing timely and targeted communication across a range of platforms to ongoing, part-time and casual staff.
- Strong written skills, including the ability to report on Centre activity and statistics for executive and senior managers.
- Attention to detail and the ability to design and deliver standard operating procedures that support the effective running of the Centre and provide staff with a clear understanding of their roles, responsibilities, and expectations.
- Responding professionally to feedback from visitors in both verbal and written formats and utilising feedback to identify and develop areas for improvement.
- Managing admissions to the Centre including operational aspects of the foyer that include visitor movements, a computerised ticketing system, cash management processes and statistical report generation.
About Us
Questacon is a dynamic and inclusive workplace where people are valued. We are committed to creating a workplace culture that is productive, inclusive, and respectful. Our team is passionate about delivering outstanding science communication and customer service to our visitors.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about science communication, customer service, and working with people, we encourage you to apply for this exciting opportunity.
What We Offer
We offer a range of benefits, including:
- A competitive salary and benefits package.
- A dynamic and inclusive workplace culture.
- Opportunities for professional development and growth.
- A chance to work with a talented and passionate team.
How to Apply
To apply for this exciting opportunity, please submit your application online, including your current CV and a pitch explaining how your skills, knowledge, and experience align with the key duties listed above. Please note that your application must not contain any classified or sensitive information.
For more information, please contact Karina Edwards on Karina.Edwards@Questacon.edu.au or (02) 6276 1235.
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Canberra, ACT, Australia Department of Industry, Science and Resources Full timeAbout the RoleThe Department of Industry, Science and Resources is seeking a highly skilled Visitor Experience Coordinator to join our team at Questacon, Australia's National Science & Technology Centre. As a key member of our Visitor Experience team, you will play a critical role in delivering outstanding science communication and customer service to our...
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Canberra, ACT, Australia Department of Industry, Science and Resources Full timeAbout the RoleWe are seeking a highly motivated and experienced Visitor Experience Coordinator to join our team at Questacon, Australia's National Science & Technology Centre. As a key member of our Visitor Experience team, you will play a critical role in delivering outstanding science communication and customer service to our visitors.The successful...
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Canberra, ACT, Australia Department of Industry, Science and Resources Full timeAbout the RoleWe are seeking a highly skilled and experienced Visitor Experience Coordinator to join our team at Questacon, Australia's National Science & Technology Centre. As a key member of our Visitor Experience team, you will play a critical role in delivering outstanding science communication and customer service to our visitors.Key...
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Canberra, ACT, Australia Department of Industry, Science and Resources Full timeAbout the RoleWe are seeking a highly motivated and experienced Visitor Experience Coordinator to join our team at Questacon, Australia's National Science & Technology Centre. As a key member of our Visitor Experience team, you will play a critical role in delivering outstanding science communication and customer service to our visitors.The successful...
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