Senior Claims Specialist

17 hours ago


Parramatta Park, Queensland, Australia beBeeClaims Full time $90,000 - $100,000
Claims Officer Role

This is a critical position within our organization, responsible for managing claims with precision and professionalism.

  • Claim Management: The successful candidate will oversee the entire claim process, ensuring accuracy, completeness, and adherence to regulatory requirements.
  • Policy Interpretation: This role involves interpreting policy coverage and making informed decisions regarding claim validity.
  • Customer Relationships: Building and maintaining strong relationships with clients, brokers, investigators, solicitors, and the general public is essential.
  • Compliance: Ensuring compliance with relevant statutory guidelines and standards is a top priority.
  • Recoveries: Initiating and completing recoveries from third parties requires sound judgment and negotiation skills.
  • File Audits: Conducting self-audits of claims files ensures accuracy and integrity in internal audits.
  • Enquiries: Responding to enquiries in a professional, courteous, and timely manner within privacy guidelines is crucial.
Requirements
  • Technical Claims Experience: Strong technical claims experience and expertise in managing complex claims is highly valued.
  • Specialty Classes: Proficiency in managing specialty classes of insurance, including bodily injury, psychiatric, and psychological injury, is preferred.
  • Underwriting Procedures: A proven understanding of underwriting procedures and policy wordings across a diversified liability portfolio is essential.
  • Relationship-Building: Skilled in engaging and collaborating with external providers, such as loss adjusters, lawyers, and consultants.
  • General Insurance Code: Expert knowledge and practical application of the General Insurance Code of Practice is required.
  • Relationship-Building: Effective relationship-building with clients and customers, maintaining confidentiality and resilience.
  • Dispute Resolution: Capable of participating in alternative dispute resolution processes.
About Our Organization

We are an international insurer committed to excellence, innovation, and customer satisfaction. We value our employees' experiences and strive to create a supportive work environment.



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