Senior Guest Experience Manager

1 week ago

Brisbane, Queensland, Australia beBeeLuxury Full time $120,000 - $150,000

Role Overview


This high-profile leadership position is ideal for an individual with a passion for delivering exceptional guest experiences and driving team excellence.


The successful candidate will be responsible for leading a dynamic concierge team, curating unforgettable local experiences, and fostering a culture of discretion and seamless service.


Key Responsibilities

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  • Guest Experience & VIP Service
    • Act as the primary contact for VIPs, long-term residents, and high-profile guests, ensuring their needs are met with warmth and precision.
    • Coordinate amenities, transport, and special requests to exceed guest expectations.
    • Curate bespoke Noosa experiences through strong vendor relationships and local expertise.
  • Team Leadership & Culture
    • Lead, train, and mentor the concierge team to deliver exceptional service standards.
    • Manage rosters, performance, and team development while fostering a culture of excellence.
    • Drive upselling and guest engagement through proactive service and promotional initiatives.
  • Operations & Administration
    • Oversee reporting, budgeting, and cost control to meet financial goals.
    • Ensure compliance with WHS, safety, and service protocols across all touchpoints.

Requirements

  • Proven leadership in luxury hotel Concierge or Front Office roles.
  • Impeccable grooming, guest service standards, and local area knowledge.
  • Proficiency in OPERA PMS and Microsoft Office.
  • Full Australian working rights (PR or Citizen).
  • Valid Driver's License, RSA, and current First Aid / CPR certification.
  • Physical capability for manual handling (up to 23kg) and standing for extended periods.
  • Flexible availability across a rotating roster, including weekends and public holidays.
  • Les Clefs d'Or membership (or actively pursuing).
  • Hospitality or tourism qualification (preferred).
  • Second language skills (preferred).

Benefits

Join our dynamic team and take advantage of opportunities for professional growth, development, and recognition.

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