Service Operations Lead

3 days ago


East Ryde, New South Wales, Australia Future You Full time

Job Summary:

We are seeking a highly skilled and experienced Service Operations Lead to join our team at Future You. As a key member of our operations team, you will be responsible for the 24x7 operational management of our Vendor OSS, Probes, and Emergency Warning systems.

Key Responsibilities:

  • Operational Management: Manage and govern activities undertaken by our Managed Services Partners (MSP) to deliver value for money and high-quality outcomes.
  • Platform Management: 24x7 platform management once a platform is operationalized by our OSS Engineering team.
  • Incident Management: Accountable for L1, L2, & L3 (config and minor code change for break fix) and seeking engineering/vendor support for major break fix.
  • Security and Compliance: Manage all InfoSec & Cyber policy requirements on OSS, including management of all deviations and working with OSS Engineering Manager of platform for any major remediation or upgrade.
  • Supplier Management: Management and governance of supplier activities in relation to OSS services.
  • Quality Assurance: Managing a Quality Assurance or Testing function to ensure projects deliver to required quality into operations. This includes platform management of industry-standard test automation frameworks such as UI Path for test automation and managing and maintaining a test case suite for each critical platform for regression testing and continuous production monitoring.
  • Infrastructure Management: Platform management and ownership of infrastructure for Vendor OSS, Probes & Warning, including management and audit of rack, power.
  • Monitoring and Reporting: Platform management of OSS APM or monitoring of OSS systems to ensure monitoring of OSS applications and infrastructure 24x7.

Requirements:

  • Highly skilled and experienced Service Operations Lead with a strong background in operational management.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Experience with managed services and vendor management.


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