Duty Manager

4 weeks ago

Sydney, New South Wales, Australia Veriu Group Full time

We are Veriu Group, a leading Australian-owned hotel operator with a passion for creating extraordinary guest journeys. Our mission is to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.

As a Duty Manager - Front Office Lead, you will be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. Your role will be to oversee the front office, including complaint escalation and problem-solving, team management and training, rostering & timesheet approvals.

Key responsibilities include:

  • Ensuring the front office provides a high level of guest services to guests at check-in, check-out, and during stay
  • Creating new ways to leave guests with a lasting memorable experience
  • Using your inquisitive nature to identify new sales leads, encouraging the team to do the same
  • Managing emergency situations in a safe and professional manner
  • Building strong and authentic relationships with your teammates and our guests
  • Providing assistance in managing events/functions of the hotel
  • Providing support and assistance to the General Manager in higher-level hotel management and admin tasks

Benefits include:

  • National career growth opportunities
  • Accelerated development in a variety of hotel management or corporate areas
  • Comprehensive onboarding & ongoing support
  • The chance to join our Fast-Track Hotel Management Development program
  • Genuine flexibility and job security
  • High performing culture that values relationships & individuality, where our leadership know you by name
  • Generous referral bonuses when you refer your friends to work with us (up to $1000)
  • Discounts on accommodation across our network
  • Discounts on private health insurance
  • Access to our Employee Assistance Program

About You

We work in a fast-paced environment where no day is the same, so we're looking for people who are adaptable, enjoy variety and operate with an ownership mindset. The successful person must have:

  • Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
  • First Aid Certificate (or be able to obtain before starting)
  • Responsible Service of Alcohol Certificate (or be able to obtain before starting)
  • Flexibility to work at variety of shifts throughout the week, including public holidays on rotation with other team members (although no overnight shifts required)
  • Demonstrated experience leading a team with kindness in order to achieve outcomes
  • Demonstrated ability to problem solve and manage escalated complaints with appropriate resolutions
  • High standards of attention to detail and communication skills (written & verbal)
  • Strong experience in a customer service role

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