Chief Customer Journey Designer

1 day ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $100,000 - $120,000
Job Overview

This is a customer-focused role where you will analyze data, surface meaningful insights and design experiments to enhance the end-to-end customer journey.

The ideal candidate will bring a true passion for data analysis, advanced analytics skills, and strong communication and stakeholder management skills.

Key Responsibilities
  • Drive Customer Experience Programs: Oversee planning, coordination, and execution of initiatives that deliver seamless and impactful experiences.
  • Analyze Challenges: Collaborate with stakeholders to uncover root causes of challenges affecting customer experience.
  • Design Solutions: Work cross-functionally to design, test, and implement scalable initiatives that enhance the customer experience.
  • Leverage Data: Confidently query and interpret data at the appropriate level of detail.
  • Engage Stakeholders: Clearly articulate recommendations, trade-offs, and implications of customer experience initiatives.
  • Maintain Reporting Processes: Regularly maintain reporting processes and ensure timely and reliable access to customer experience metrics and trends.

Requirements:

  • Passion for data analysis
  • Advanced analytics skills
  • Strong communication and stakeholder management skills

Benefits:

The successful candidate will have the opportunity to work on high-impact initiatives, develop advanced analytics skills, and collaborate with cross-functional teams.

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