Client Experience Manager

6 days ago

Sydney, New South Wales, Australia beBeeClientCare Full time $60 - $70
Job Overview:

We are seeking a dedicated professional to provide exceptional client care, ensuring seamless experiences and optimal outcomes.

Key Responsibilities:
  • Welcoming clients with a warm and personalized approach
  • Scheduling and confirming appointments with precision
  • Providing administrative support to clinicians, streamlining their workflow
  • Managing day-to-day clinic operations, maintaining efficiency and productivity
  • Handling phone calls and emails with professionalism and tact
  • Billing clients accurately, meeting the highest standards of financial integrity
Essential Skills and Qualifications:
  • Prior experience in customer service and/or administration, demonstrating a proven track record of success
  • A genuine passion for delivering an outstanding client experience, driving client satisfaction and loyalty
  • Exceptional communication and active listening skills, fostering strong relationships with clients and colleagues alike
  • Resilience, self-motivation, and energy, thriving in a fast-paced environment
  • Excellent organisational and time management skills, prioritising tasks with ease and efficiency
What's in it for you?
  • A competitive hourly rate plus superannuation, reflecting your value to our organisation
  • Access to exclusive discounts from over 500 retailers, enhancing your lifestyle and well-being
  • Generous employee discounts on Sonova products, saving you money on everyday essentials
  • An online wellbeing centre and Employee Assistance Program, supporting your mental health and wellness

This is a genuinely rewarding role with purpose and meaning, offering a chance to make a real difference in people's lives.

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