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Customer Service Operations Director

2 weeks ago

Western Australia beBeeLeader Full time
Customer Service Team Leader Position

We are seeking a seasoned customer service professional to lead our team and drive excellence in customer satisfaction. The ideal candidate will have experience in customer-facing roles, preferably in manufacturing or wholesale industries.

Job Description:
  • Lead a small team of customer service representatives to achieve exceptional results.
  • Oversee daily operations, ensuring timely and efficient handling of customer inquiries, orders, and issues.
  • Develop and implement process improvements to enhance service delivery and customer satisfaction.
  • Collaborate with sales, operations, and production teams to ensure seamless communication and execution.
Requirements:
  • Proven leadership skills with the ability to motivate and guide a team.
  • Strong communication, problem-solving, and relationship-building abilities.
  • Intermediate level computer skills, including Microsoft Office.
  • Experience in customer service, preferably in manufacturing, wholesale, or distribution.
Benefits:
  • A stable, full-time role with competitive salary and benefits.
  • Opportunities for professional growth and development.
  • A supportive team environment that values collaboration and innovation.