
Customer Service Director
1 week ago
Opportunity to Lead a Team
We are seeking an experienced retail leader who can work with our management team to drive business success.
About the Role
- To lead a high-performing team of customer service and sales professionals, delivering excellence in customer experience and achieving operational standards.
- To ensure consistent achievement of service standards by modeling exceptional customer service and coaching others.
- To manage complaints and queries professionally, prioritizing customer safety and well-being.
- To focus on zero harm and prioritize the safety of customers and colleagues.
The Ideal Candidate
- A proven people leader with experience in retail, possessing a strong understanding of visual merchandising and fashion/apparel.
- Able to set goals and targets with the team, managing their progress towards success.
- Possesses exceptional customer service skills, with the ability to coach and mentor others.
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