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Customer Service Coordinator

2 months ago

Macquarie Park, Australia Panasonic Full time

About the Role

Panasonic Australia is seeking a highly skilled Customer Service Administrator to cover a 12-month parental leave contract and join its Customer Service team located at its Macquarie Park Headquarters.

This role is an excellent opportunity for a passionate and engaging customer service professional to join our Australian operation.

Key Responsibilities

  • Provide escalation support to our call centre operation.
  • Respond to customer service enquiries via telephone and/or email.
  • Resolve delegated product issues by liaising with internal and external stakeholders.
  • Provide assistance to retailers, sales representatives, and service partners regarding customer enquiries, spare parts, and service partner administration.
  • Ensure compliance to Panasonic Australia's regulatory obligations, including Australian Consumer Law (ACL) and Privacy Act.

Requirements

  • High level understanding of customer service and the processes and disciplines that underpin a successful service operation.
  • Strong written and verbal communication skills, with proven experience in communicating with consumers via different media.
  • Exposure to a consumer/retail-based call centre, where your administration and organisation skills stood out.
  • Empathy, patience, and the ability to reach win/win outcomes within Panasonic guidelines.
  • Drive and ability to manage customer enquiries to conclusion.

What We Offer

In return for your talent and expertise, we will offer you a competitive salary package, flexible/hybrid working options, and the opportunity to work with a talented and supportive team that will allow you to grow your skills within a company that rewards performance.