Technical Services Coordinator

1 week ago

Macquarie Park, Australia BD Full time

**Job Description Summary**: Job Summary:
This role will be responsible for Client Relationship & Engagement, Scheduling & Support, Technical Support and Communication & Reporting. The Technical Services Coordinator will provide Technical L1 support for ROWA customers in ANZ.

**Responsibilities**:
Client Relationship & Engagement
- Build and maintain client relationships
- Ensure telephones calls are answered in a timely and professional manner.
- Assist with the coordination of service dept resources through the installation phase.
- Understand customer requirements via interpretation of collected service data, maintaining relationships with internal and external stakeholders, and continually assessing customer service priorities.
- Follow appropriate escalation path for Service issues as required.
- Manage eCommunications and regular engagement with Customers via Surveys, Automated notifications, and other contact to increase client satisfaction and strengthen customer relationships.

Scheduling & Support
- Be accountable for the smooth operation of service scheduling to the Remote Service Technicians (RSTs) utilizing the scheduling system.
- Schedule and complete weekly survey calls.
- Complete all required documentation and report back to the manager.
- Prioritize and escalate service jobs appropriately including interstate work, contractor related events.

Technical Support
- CRM Administration including continual improvement in processes and data management.
- Software support for clients and RSTs Mosaic (Dispensing SW) level 1 support
- Access operating manuals to resolve queries and to continue to build knowledge base.
- Provide client support for automation products.

Communication & Reporting
- Ensure all customer information, updates, support queries and issues are logged and updated on a regular basis within the electronic support system (Salesforce, CRM, ServiceMax)
- Provide reporting and documentation as requested by Management, including updates on KPIs per Month as listed below.
- Audit RST reported data.
- Understand the service level agreements and report on successful/not successful service level compliance.

**Job Requirements**
- Demonstrated customer service experience
- Administration - strong attention to detail
- Technical troubleshooting experience (over the phone)
- Clear communication skills
- SAP and Excel is required
- Medical Device, Pharmaceutical, IT or Telecoms industry

We are **the makers of possible**

BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and its no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Culture and Benefits**

Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself. We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: AUS Sydney - North Ryde

**Additional Locations**:
**Work Shift**:

  • Technical Project Coordinator

    2 months ago

    Macquarie Park, Australia Peoplebank Full time

    Location: - Macquarie Park- Job Type: - Contract- Posted: - about 5 hours ago- Contact: - Lizbeth Delos Reyes- Discipline: - General IT - Reference: - 260500Network / End user computing end to end projects Hybrid working arrangements Initial 6 Month contract **The Role** Technical Project coordinator to manage end to end projects in End user computing...

  • Technical Project Coordinator

    2 weeks ago

    Macquarie Park, Australia Peoplebank Full time

    Location: Macquarie Park Job Type: Contract Posted:about 5 hours agoContact: Lizbeth Delos Reyes Discipline:General IT Reference: Network / End user computing end to end projectsHybrid working arrangementsInitial 6 Month contractThe RoleTechnical Project coordinator to manage end to end projects in End user computing and network installationsKey...

  • Service Coordinator

    4 weeks ago

    Macquarie Park, Australia STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: In this role, you will be an integral member of our team with the responsibility and accountability for ensuring the effective support of service administration and...

  • Head of Technical Services, Anz

    3 weeks ago

    Macquarie Park, Australia Alcon Full time

    Position Purpose Leads the Field Service function in a large market (country or area level) and is responsible to create and execute business strategies. Direct managerial responsibility for others and in most cases a second line manager role. Responsible for the direct supervision, coaching and development of a local Field Service team. Provides...

  • Head of Technical Services, Anz

    2 weeks ago

    Macquarie Park, Australia Alcon Full time

    Position PurposeLeads the Field Service function in a large market (country or area level) and is responsible to create and execute business strategies. Direct managerial responsibility for others and in most cases a second line manager role. Responsible for the direct supervision, coaching and development of a local Field Service team. Provides...

  • Service Coordinator

    1 month ago

    Macquarie Park, Australia STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary In this role, you will be an integral member of our team with the responsibility and accountability for ensuring the effective support of service administration and...

  • Service Coordinator

    2 weeks ago

    Macquarie Park, Australia STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary In this role, you will be an integral member of our team with the responsibility and accountability for ensuring the effective support of service administration and...

  • Service Coordinator

    3 weeks ago

    Macquarie Park, Australia STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary In this role, you will be an integral member of our team with the responsibility and accountability for ensuring the effective support of service administration and...

  • Technical Specialist

    3 weeks ago

    Macquarie Park, Australia Transport For NSW Full time

    Organisation/Entity: Transport For NSW- Job Category: Information & Communication Technology- Job Location: Macquarie Park, NSW, AU, 2113- Job Ref No: 84089- Employment Type: Permanent Full-Time- Salary Range: $123470.0-$138284.0**About Us** Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe,...

  • Customer Service Coordinator

    4 weeks ago

    Macquarie Park, Australia ZEISS Group Full time

    _Join a world-leading medical technology company_ - _ Be part of a team that offers great training and a supportive work environment._ - _ Full-time permanent role with hybrid working opportunities_ ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand...

  • Customer Service Coordinator

    4 weeks ago

    Macquarie Park, Australia ZEISS Group Full time

    _Join a world-leading medical technology company_ - _ Be part of a team that offers great training and a supportive work environment._ - _ Full-time permanent role with hybrid working opportunities_ ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand...

  • Customer Service Coordinator

    2 weeks ago

    Macquarie Park, Australia ZEISS Group Full time

    _Join a world-leading medical technology company_ - _ Be part of a team that offers great training and supportive work environment._ - _ Full-time permanent role with hybrid working opportunities_ ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand...

  • Customer Service Coordinator

    4 weeks ago

    Macquarie Park, Australia ZEISS Group Full time

    ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand business. With a proud history built on more than 175 years of technical innovation and a 15% of revenue annual R&D investment, we are one of the world’s leading suppliers of medical devices in the...

  • Customer Service Coordinator

    2 weeks ago

    Macquarie Park, Australia ZEISS Group Full time

    ZEISS is a globally recognized Optical and Opto-electronic company with a solid plan and vision to further expand the Australian & New Zealand business. With a rich history spanning over 175 years of technical creativity and a significant annual R&D investment, we stand out as one of the top providers of medical devices in Ophthalmology, Optometry, and...

  • Customer Service Coordinator

    2 weeks ago

    Macquarie Park, Australia ZEISS Group Full time

    _Join a world-leading medical technology company_- _ Be part of a team that offers great training and a supportive work environment._- _ Full-time permanent role with hybrid working opportunities_ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand business....

  • Customer Service Coordinator

    3 weeks ago

    Macquarie Park, Australia ZEISS Group Full time

    ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand business. With a proud history built on more than 175 years of technical innovation and a 15% of revenue annual R&D investment, we are one of the world’s leading suppliers of medical devices in the...

  • Technical Services Analyst

    3 weeks ago

    Macquarie Park, Australia Healius Full time

    **Date**:11 Apr 2024 **Location**: Sydney, New South Wales, AU, 2113 **Company**:Healius **About us** Healius Limited is one of Australia's leading healthcare companies and is synonymous with quality, affordable and accessible healthcare for all Australians. We have an expansive network of pathology laboratories, collection centres and diagnostic imaging...

  • Technical Manager

    2 weeks ago

    Macquarie Park, Australia Transport For NSW Full time

    Organisation/Entity: Transport For NSW- Job Category: Projects- Job Location: Macquarie Park, NSW, AU, 2113- Job Ref No: Employment Type: Permanent Full-Time- Salary Range: An attractive remuneration packageAbout usTransport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of...

  • Facilities Services Coordinator

    4 weeks ago

    Macquarie Park, Australia AstraZeneca Full time

    **Facilities Services Coordinator** We are looking for an experienced Facilities Services Coordinator, to join our hardworking Facilities’ team: - An exciting Permanent Full-time opportunity - Work in a manner which protects the safety and well-being of self, others, and the environment **About AstraZeneca** Be part of shaping the next phase of...

  • Technical Lead

    3 weeks ago

    Macquarie Park, Australia Optus Full time

    **Technical Lead**: **Date**:14-Apr-2023 **Location**: Macquarie Park, Australia **Company**:Singtel Group **Job Summary** Are you a technical leader who lives and breathes innovation and dreams of empowering developers to reach new heights of productivity and efficiency? Well, have we got the opportunity for you! Our Developer Enablement team is on the...