Customer Service Coordinator

3 weeks ago

Macquarie Park, Australia Panasonic Full time
Job Title: Customer Service Administrator

At Panasonic, we are seeking a highly skilled and motivated Customer Service Administrator to join our team at our Macquarie Park Headquarters. This is a fantastic opportunity for a passionate and engaging individual to contribute to our Australian operation.

Key Responsibilities:
  • Provide escalation support to our call centre operation.
  • Respond to customer service enquiries via telephone and/or email.
  • Resolve delegated product issues by liaising with internal and external stakeholders.
  • Provide assistance to retailers, sales representatives, and service partners regarding customer enquiries, spare parts, and service partner administration.
  • Ensure compliance to Panasonic Australia's regulatory obligations, including Australian Consumer Law (ACL) and Privacy Act.
Requirements:
  • Broad skill set.
  • High-level understanding of Customer Service and the processes and disciplines that underpin a successful service operation.
  • Strong written and verbal communication skills, with proven experience in communicating with consumers via different media.
  • Exposure to a consumer/retail-based call centre, where your administration and organisation skills stood out.
  • Empathy, patience, and the ability to reach win/win outcomes within Panasonic guidelines.
  • The drive and ability to manage customer enquiries to conclusion.
Experience:
  • Demonstrated Customer Service skills with experience working in a consumer-based service operation.
  • Be a motivated team-player with the ability to communicate with staff and customers at all levels.
  • Ability to work autonomously.
  • Experience using CRM systems (ideally Salesforce).
  • Comprehensive understanding of Australia's consumer protection regulatory framework, including Australian Consumer Law (ACL) and The Privacy Act.
  • Touch typing skills are highly desirable.

We are committed to delivering a diverse range of solutions to homes and businesses. Our employees thrive in a fulfilling workplace with a unique culture that promotes development, sustainability, and wellbeing. In return for your talent and expertise, we will offer you a competitive salary package, flexible/hybrid working options, and a supportive team environment that will allow you to grow your skills within a company that rewards performance.

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