Airline Travel Operations Manager

5 days ago


Perth, Western Australia beBeeAdministration Full time $80,000 - $100,000

About Us

Job Role Overview

You will be an Airline ADM and Refund Specialist working in the Amadeus GDS, ideally based in Sydney, within our ticketing team. The role is critical to supporting operational teams with expert knowledge of ADM administration, disputing, management, charging, and training, as well as assistance with Amadeus GDS refunds.

Key Responsibilities:

  • Manage monthly Agency Debit Memos administration in mid/back office systems.
  • Investigate ADMs and dispute relevant ADMs with airlines.
  • Identify consultant errors for reporting training opportunities for ADM reduction.
  • Liaise with Supplier Relations teams to share ADM analytics knowledge.
  • Precisely refund all airline tickets in Amadeus environments.
  • Process refunds in a timely manner and maintain attention to detail.
  • Demonstrate high-level customer service and strong organisation and time management skills.
  • Work effectively in high-volume environments.

Required Skills and Qualifications

  • Previous experience in ADM and Refund administration in domestic and international travel.
  • Essential knowledge of the Amadeus system.
  • Knowledge of Tramada and Sabre systems is preferable.
  • Excellent communication skills (written and spoken).
  • Commitment to exceptional customer service.
  • Strong organisation and time management skills.
  • Ability to work collaboratively as part of a team.


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