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Luxury Front Desk Ambassador
3 weeks ago
The Guest Service Agent role is a pivotal position at our luxury hotel, where you will be the primary point of contact for esteemed guests.
This exciting opportunity involves delivering exceptional, personalised service throughout their stay, upholding the highest standards of hospitality and professionalism.
You will anticipate guest needs, resolve issues with discretion and grace, and maintain a polished demeanor to create a refined and comfortable atmosphere.
Key Responsibilities
- Promote and enroll guests into loyalty programs.
- Maintain the presentation and cleanliness of the lobby and front desk area.
- Assist with room tours for promotional or sales purposes.
- Handle guest emails and phone calls in a professional, timely, and service-focused manner.
- Handle guest arrivals and departures with efficiency and professionalism.
- Respond promptly and courteously to guest inquiries and requests.
- Coordinate with housekeeping, concierge, and other departments to meet guest needs.
- Process payments, issue room keys, and manage room allocations.
Requirements
- Previous customer service experience is required, preferably in a hotel or luxury hospitality environment.
- Strong computer and systems skills, with preferred experience using Opera PMS.
- Excellent verbal and written communication skills.
- High attention to detail and strong organisational abilities.
- Knowledge of loyalty programs is an advantage.
- Knowledge of local areas to provide recommendations.
- Uphold the highest personal grooming standards in line with luxury guidelines.
What We Offer
- Work in a unique location with iconic views.
- Benefits include discounts and rewards across various properties.
- Employee support programs and benefits.
- Dry-cleaning services for uniforms.
Join us in creating unforgettable experiences for our guests.
Apply now to embark on this exciting journey.
Seniority level- Entry level
- Full-time
- Other
- Hospitality
