Director of Luxury VIP Services

11 hours ago

Manly NSW, Australia M GALLERY Full time $120,000 - $180,000 per year

Company Description

Why work with Manly Pacific and Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Nothing beats working by the iconic Manly Beach, with the unique views and talented group of team members.

Job Description

The Director of Luxury VIP Services leads and elevates the guest experience for VIP guests across the hotel. Reporting to the Director of Operations and working closely with the General Manager and Executive Committee, this role drives the strategic direction of the VIP Services department, ensuring personalised service, loyalty engagement, and luxury standards are consistently delivered.

Responsibilities include:

  • Create exceptional guest experience's right across the hotel.
  • Own the VIP guest experience framework, ensuring proactive recognition, anticipation of needs, and swift resolution of issues to exceed guest expectations.
  • To provide a sense of welcome and departure to all guests, mainly for VIP guests, regular guests,

    long stay guests, service recovery guests, Le Club members and members of other Accor

    marketing programs, high-spend customers and guests celebrating special occasions by

    maintaining a contact point to assist them during their stay.
  • Develop and maintain relationships with high-profile guests, owners, and partners, serving as a trusted ambassador of the Manly Pacific brand.
  • Drive the integration of loyalty programs, brand initiatives, and luxury service standards to foster long-term guest engagement and brand loyalty.
  • Undertake root cause analysis to implement procedures to eliminate causes of complaints from

    CEO Feedback, online (Trip Advisor, Facebook, etc.) and VOG feedback, and create

    action plans for improvement.
  • Active involvement in VIP networking functions, for example: GM Cocktails/Loyalty Drinks,

    Owners visits, etc.
  • Lead and mentor the VIP Services team to deliver exceptional service and exceed guest expectations.

Qualifications

  • Diploma in Hospitality Management, Business Administration, or other related field.
  • Minimum 4+ years in a senior leadership position within luxury hotel industry & guest experience.
  • Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
  • High presentation standards.
  • Confident and articulate communication, negotiation, relationship and networking skills.
  • Ability to work a variety of shifts, including weekends and public holidays.

Additional Information

What's in it for you:

  • Work in front of the iconic Manly Beach
  • Benefits Your Way - Great team member benefits (up to 70% off for you to live it up across all Accor Properties & Restaurants)
  • Employee Assistant Program, Birthday day off, Anniversary gifts, discounted gym membership and much more
  • Work for one of the most prestigious hotels in all of Sydney
  • Dry-cleaning on us: you won't need to worry about ironing and/or washing your uniform on your days off, we encourage you to embrace life instead

Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific.

To apply please follow the link below or send your resume to h5462-

  • Director of Luxury VIP Services

    13 hours ago

    Manly Vale, Australia MGallery Hotel Collection Full time $104,000 - $170,000 per year

    Company DescriptionWhy work with Manly Pacific and Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's...

  • VIP Services Attendant

    3 weeks ago

    Manly West, Queensland, Australia MGallery Hotel Collection Full time

    OverviewJoin to apply for the VIP Services Attendant role at MGallery Hotel Collection.Location: Manly, New South Wales, Australia (beachside property).How you work with us: you will uphold the Heartist culture by leading with your heart, using creativity and empowerment to heart-warm, spotlight, and genuinely connect with guests to make their stay...

  • VIP Services Attendant

    3 weeks ago

    Manly West, Queensland, Australia MGallery Hotel Collection Full time

    OverviewJoin to apply for the VIP Services Attendant role at MGallery Hotel Collection.Location: Manly, New South Wales, Australia (beachside property).How you work with us: you will uphold the Heartist culture by leading with your heart, using creativity and empowerment to heart-warm, spotlight, and genuinely connect with guests to make their stay...

  • Senior Luxury Travel Professional

    2 weeks ago

    Manly West, Queensland, Australia beBeeCareer Full time $75,000 - $110,000

    Experienced Travel Consultant OpportunityWe are a leading luxury travel agency, certified great place to work, and known for delivering exceptional client service in the industry.Unique Role DescriptionYou will join a team of respected advisors and become part of the country's largest network of luxury travel agents. Every day is different, and every...

  • Luxury Travel Advisor Opportunity

    2 weeks ago

    Manly West, Queensland, Australia beBeeAmbitious Full time $75,000 - $110,000

    Unlock Your Potential in Luxury TravelWe are seeking an ambitious and dedicated individual to join our team of travel consultants. As a travel advisor, you will have the opportunity to research, design, and book customized itineraries for discerning clients.With prior industry experience and personal travel expertise, you will deliver tailored...

  • Guest Service Agent

    3 weeks ago

    Manly West, Queensland, Australia MGallery Hotel Collection Full time

    OverviewJoin to apply for the Guest Service Agent role at MGallery Hotel Collection.Why work with Manly Pacific and Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that...

  • Guest Service Agent

    3 weeks ago

    Manly West, Queensland, Australia MGallery Hotel Collection Full time

    Overview Join to apply for the Guest Service Agent role at MGallery Hotel Collection. Why work with Manly Pacific and Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life,...

  • Centre Director

    13 hours ago

    Padstow NSW, Australia MINI MASTERMINDS Full time $90,000 - $120,000 per year

    About Us:We are a reputable childcare organisation committed to providing high-quality early childhood education and care. Our childcare centres are dedicated to creating a nurturing and stimulating environment for children's development.Position Overview:We are seeking a experienced Centre Director to lead our Childcare Centre located in Padstow. The...

  • Managing Director

    2 days ago

    Menai NSW, Australia MTAIR Full time $185,000 - $200,000 per year

    MT Air, a rapidly growing company, is looking for a Managing Director to join our team in Sydney. In this role, you will report directly to the owner and have full responsibility for the business unit, including team management and oversight of profits and losses (P&L).You will be supported by a team of skilled technicians who benefit from ongoing...

  • Customer Service Officer

    1 week ago

    Manly, Australia Bank of Queensland Full time

    **About the Role** - Seeking passionate Customer Service Officer to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch Manly Based - Part time opportunity working 3 or 4 days a week either Monday, Tuesday, Thursday & Friday OR Wednesday, Thursday & Friday As the Customer Service Officer, you will be the ‘face’ of the Bank...