Guest Service Agent

3 weeks ago

Manly West, Queensland, Australia MGallery Hotel Collection Full time
Overview

Join to apply for the Guest Service Agent role at MGallery Hotel Collection.

Why work with Manly Pacific and Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Nothing beats working by the iconic Manly Beach, with the unique views and talented group of team members.

Job Description

As a Guest Service Agent at our luxury hotel, you will be the first point of contact for our esteemed guests, delivering a warm welcome and providing exceptional, personalised service throughout their stay. You will uphold the highest standards of hospitality and professionalism, anticipate guest needs and resolve issues with discretion and grace. A polished demeanor, excellent communication skills, and a commitment to creating a refined and comfortable atmosphere are essential for success in this role.

What You Will Be Doing
  • Promote and enroll guests into Accor's ALL loyalty program.
  • Maintain the presentation and cleanliness of the lobby and front desk area.
  • Assist with room tours for promotional or sales purposes.
  • Handle guest emails and phone calls in a professional, timely, and service-focused manner.
  • Handle guest arrivals and departures with efficiency and professionalism.
  • Respond promptly and courteously to guest inquiries and requests.
  • Coordinate with housekeeping, concierge, and other departments to meet guest needs.
  • Process payments, issue room keys, and manage room allocations.
  • Uphold brand standards and ensure a welcoming, luxury experience at all times.
Qualifications
  • Previous customer service experience required, preferably in a hotel or luxury hospitality environment.
  • Strong computer and systems skills, with preferred experience using Opera PMS.
  • Excellent verbal and written communication skills.
  • High attention to detail and strong organisational abilities.
  • Knowledge of Accor's ALL loyalty program is an advantage.
  • Knowledge of Manly and surrounding areas to provide local recommendations.
  • Uphold the highest personal grooming standards in line with luxury guidelines.
What's In It For You
  • Work in front of the iconic Manly Beach
  • Benefits Your Way - Great team member benefits (up to 70% off for you to live it up across all Accor Properties & Restaurants)
  • Employee Assistant Program, Birthday day off, Anniversary gifts, discounted gym membership and much more
  • Work for one of the most prestigious hotels in all of Sydney
  • Dry-cleaning on us: you won't need to worry about ironing and/or washing your uniform on your days off, we encourage you to embrace life instead

Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific.

To apply, please follow the link below or send your resume to h5462-

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Hospitality

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