EML Case Manager: Supporting Independence and Recovery

2 weeks ago

Adelaide, South Australia EML (Employers Mutual Limited) Full time
About EML

EML (Employers Mutual Limited) is a leading Workers Compensation and Personal Injury Claims Management business.

We help people get their lives back through ongoing support during their return-to-work journey. Our goal is to deliver exceptional service while fostering a culture of excellence, innovation, and teamwork.

Job Overview

We are seeking a highly motivated and empathetic Claims Specialist to join our team in Adelaide. This full-time permanent position offers the opportunity to make a positive impact on someone's life every day.

About the Role

As a Claims Specialist, you will be responsible for proactively and effectively managing all aspects of caseloads of worker's compensation claims within the SA legislation and compliance guidelines.

  • Provide workers compensation advice to stakeholders such as workers, employers, and providers.
  • Deliqveer personalised face-to-face assistance to Seriously Injured Workers.
  • Pro-actively proceed with appropriate case management for Seriously Injured Workers, aimed at their independence, improve their quality of life and return to work.
  • Ensure case management is in accordance with SA legislation and compliance guidelines.
  • Pro-actively manage rehabilitation providers and approval of rehabilitation plans in accordance with EML's guidelines and agreed department and Return to Work SA standards.
Your Skills and Qualifications

To succeed in this role, you will need:

  • A high attention to detail and excellent organisational skills.
  • Sound negotiation and influencing skills.
  • Empathy and understanding for others.
  • The ability to effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work.
About You

You will be a great fit for this role if you have knowledge of the relevant worker's compensation legislation and regulations, basic understanding of medical terminology, and a commitment to delivering exceptional customer service.

What We Offer

At EML, we value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. Some of the benefits you can expect include:

  • A vibrant, collaborative innovative team culture.
  • Flexibility with opportunity to WFH when you are fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Access LinkedIn Learning - 18,000 courses to advance your professional education.
  • Up to 16 weeks paid parental leave, plus super.
Salary

This is a salaried position with a base salary range of $80,000 - $110,000 per annum depending on experience and qualifications. The total remuneration package includes access to bonus incentives, comprehensive benefits, and career advancement opportunities.

  • Innovative Case Management Specialist, EML

    3 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    Job OverviewThe Innovative Case Management Specialist role at EML presents a unique opportunity for an experienced professional to make a positive impact on workers' lives. Based in Adelaide, this full-time permanent position offers a chance to work with a reputable organization known for its supportive culture and commitment to employee development.About...

  • Senior Case Manager, EML Professional

    3 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    About the OpportunityWe are seeking an experienced Senior Case Manager to join our team at EML (Employers Mutual Limited) in Adelaide. As part of our National Self Insurance arm, you will play a vital role in providing excellent service and supporting workers and employers through the claims management process.Job DescriptionThis full-time permanent role...

  • Claims Specialist, Supporting Independence

    3 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    About the RoleWe are seeking a skilled Claims Specialist to join our team in Adelaide. As a key member of our workforce, you will play a vital role in supporting Seriously Injured Workers and ensuring their smooth return to work.Job DescriptionThis is a full-time permanent position based in our Adelaide office, with flexibility to work from home. Your...

  • Claims Specialist, Fostering Independence

    2 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    EML (Employers Mutual Limited) is a leading workers' compensation and personal injury claims management business. Our goal is to help people regain their independence through ongoing support during their return-to-work journey. We continue to experience growth and now have over 4,000 dedicated employees.We foster a learning culture that allows us to...

  • Claims Professional, Promoting Independence and Rehabilitation

    3 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    EML (Employers Mutual Limited) is a leading Workers Compensation and Personal Injury Claims Management business.Our goal is to support individuals in their return-to-work journey through ongoing assistance and care.We foster a learning culture that enables us to continually invest in our employees, ensuring a long-term career at EML.As a Claims Professional,...

  • Lead Case Coordinator

    4 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    About EMLEML (Employers Mutual Limited) is a leading workers compensation and personal injury claims management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey.We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for...

  • Compensation Claims Specialist, EML SA

    3 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    Opportunity OverviewEML (Employers Mutual Limited) offers a rewarding career opportunity for an experienced Senior Case Manager to join our team in Adelaide. This role is ideal for individuals who are passionate about delivering exceptional customer service and making a positive impact on people's lives.

  • Workplace Injury Recovery Specialist

    2 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    About the RoleWe are seeking an experienced Workplace Injury Recovery Specialist to join our team at EML (Employers Mutual Limited)Job SummaryThe ideal candidate will have a background in occupational therapy, physiotherapy or occupational health nursing and a proven ability to deliver high-quality injury management services.About the CompanyEML is a leading...

  • Claims Specialist, Enabling Employee Independence

    4 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    Role OverviewEML (Employers Mutual Limited) is a leading workers compensation and personal injury claims management business. Our primary goal is to facilitate the recovery and return-to-work of individuals by providing ongoing support during their journey.

  • Exceptional Case Manager Opportunity

    3 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    We are seeking a highly skilled Senior Case Manager to join our diverse team at EML (Employers Mutual Limited) in Adelaide. This is a fantastic opportunity for an experienced professional to make a positive impact on someone's life every day.About the Role:Provide exceptional customer service, focusing on early intervention and the interests of workers and...

  • Compensation Claims Case Manager

    3 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    About the RoleAt EML (Employers Mutual Limited), we're committed to helping people get their lives back through ongoing support during their return-to-work journey. We're a leading workers compensation and personal injury claims management business with over 4,000 dedicated employees.This is an exciting opportunity for a Compensation Claims Case Manager to...

  • Work Injury Claims Specialist

    3 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    Role OverviewWe are seeking a dedicated Work Injury Claims Specialist to join our team in Adelaide. As a key member of our claims management team, you will play a critical role in ensuring that injured workers receive the support and resources they need to return to work.About YouYou have a strong customer service focus and excellent communication skills.You...

  • EML Claims Administration Professional

    3 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    EML (Employers Mutual Limited) is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support during the return-to-work journey of our clients, fostering a culture that allows for continuous investment in our employees' development.We are currently seeking an experienced Data Entry/Customer Support...

  • Claims Specialist: Proactive Injury Claims Manager

    4 weeks ago

    Adelaide, South Australia EML Australia Full time

    EML Australia is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help individuals regain their lives through ongoing support during their return-to-work journey.We continue to experience growth, with over 4,000 dedicated employees. We foster a learning culture that allows us to continually invest in our...

  • Claims Specialist

    3 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    The OpportunityWe are seeking a skilled Claims Specialist to join our team in Adelaide. As a Claims Specialist, you will play a critical role in providing early, timely, and personal service to workers, employers, and stakeholders. You will be responsible for managing complex claims, providing empathetic customer experiences, and working collaboratively with...

  • Claims Management Specialist

    3 weeks ago

    Adelaide, South Australia EML Australia Full time

    EML Australia is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support to help individuals return to work through our pro-active and specialized approach.We are seeking a dedicated professional to join our team as a Claims Specialist in Adelaide, where you'll make a positive impact on someone's...

  • Professional Claims Specialist

    3 weeks ago

    Adelaide, South Australia EML Australia Full time

    About the RoleWe are seeking a highly skilled and dedicated Claims Specialist to join our team in Adelaide. This is a permanent, full-time position that offers a unique opportunity to make a positive impact on people's lives.In this role, you will be responsible for managing and determining permanent impairment claims within set targets and KPIs. You will...

  • Claims Management Professional

    2 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    About EMLEML (Employers Mutual Limited) is a leading Workers Compensation and Personal Injury Claims Management business. Our mission is to help people get their lives back through ongoing support during their return-to-work journey.Role OverviewWe are seeking an experienced Senior Case Manager to join our diverse team based in Adelaide. As a key member of...

  • Compliance Claims Specialist

    2 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    Unlock a Career in Workers CompensationEML, a leading Workers Compensation and Personal Injury Claims Management business, is dedicated to helping people regain their independence through ongoing support during their return-to-work journey.We're committed to fostering a learning culture that enables us to continually invest in our employees, ensuring a...

  • Claims Support Specialist

    2 weeks ago

    Adelaide, South Australia EML Australia Full time

    EML Australia is a leading Workers Compensation and Personal Injury Claims Management business. We aim to help individuals recover through ongoing support during their return-to-work journey.We continue to experience growth, now having over 4,000 dedicated employees. Our culture fosters learning, allowing us to invest in our staff for long-term careers.As...