Claims Specialist, Fostering Independence

1 day ago

Adelaide, South Australia EML (Employers Mutual Limited) Full time

EML (Employers Mutual Limited) is a leading workers' compensation and personal injury claims management business. Our goal is to help people regain their independence through ongoing support during their return-to-work journey. We continue to experience growth and now have over 4,000 dedicated employees.

We foster a learning culture that allows us to continually invest in our employees, ensuring a long-term career at EML.

This role offers the opportunity to make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose.

You will be responsible for proactively and effectively managing all aspects of caseloads of worker's compensation claims within the SA legislation and compliance guidelines.

This is a full-time permanent position based in the Adelaide office, with flexibility to work from home.

Your Responsibilities:
  • Provide workers compensation advice to stakeholders such as workers, employers, and providers.
  • Deliver personalized face-to-face assistance to Seriously Injured Workers.
  • Pro-actively proceed with appropriate case management for Seriously Injured Workers, aimed at their independence, improving their quality of life, and return to work.
  • Ensure case management is in accordance with SA legislation and compliance guidelines.
  • Pro-actively manage rehabilitation providers and approval of rehabilitation plans in accordance with EML's guidelines and agreed department and Return to Work SA standards.
About You:
  • A knowledge of the relevant worker's compensation legislation and regulations would be beneficial.
  • A basic understanding of medical terminology is advantageous.
  • High attention to detail and excellent organizational skills.
  • Sound negotiation and influencing skills.
  • Empathy and understanding for others.
  • The ability to effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work.
What We Offer:

We stand together as equals. EML is an equal opportunity employer, so by joining our team, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and respected.

We offer great employee benefits, including:

  • A vibrant, collaborative, innovative team culture.
  • Flexibility with the opportunity to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Access to LinkedIn Learning – 18,000 courses to advance your professional education.
  • Up to 16 weeks paid parental leave, plus superannuation.

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