Relationship Builder

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $85,075 - $103,895
Job Title: Key Customer PartnerWe are seeking an experienced professional to join our team. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.Duties and Responsibilities:
  • Act as the champion for our customers, establishing and growing strong customer relationships, and remaining accountable for customer happiness throughout their entire journey.
  • Work closely with technical team members to address and resolve customer issues as proactively as possible.
  • Guide schools to integrate our platform into daily practice in ways that improve teaching, learning, and student wellbeing.
  • Coordinate customer and partner queries with the Technical Support and Product teams, closely monitoring progress and keeping stakeholders informed at each step.
  • Proactively seek customer feedback, directly applying feedback where possible, and relaying insights to team members to continually improve.
Required Skills and Qualifications:
  • Experience working with educators and in the K-12 education sector - applicants with teaching experience are strongly encouraged to apply.
  • Exceptional skills in cultivating relationships.
  • Exemplary organisational and time management skills with an eye for detail.
  • An empathetic, customer-first mindset, with an appreciation for the kinds of situations faced by schools on a day-to-day basis.
  • Excellent written and verbal communication skills - you need to be comfortable and confident having all sorts of conversations with both internal and external stakeholders.
  • Strong collaboration and problem-solving skills, with a focus on combining forces to reach the ideal outcome for all stakeholders.
  • The ability to quickly learn and adapt in the face of regularly evolving product features, and to use this knowledge in training and to triage customer issues.
Benefits:

We offer competitive salaries to attract the best talent, and a range of benefits to support our employees' well-being and career development.

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