Medical Appointment Coordinator

7 days ago

Adelaide, South Australia beBeeCustomerService Full time $54,000 - $72,000

Healthcare Services

">Role Overview

We are seeking a skilled and compassionate Medical Receptionist to join our team. As the primary point of contact for patients, you will be responsible for welcoming individuals with warmth and professionalism, assisting with patient billing and other in-clinic duties, scheduling medical imaging appointments with care and efficiency, providing exceptional customer service, and cultivating strong relationships with patients, referrers, and colleagues.

The successful applicant will work full-time, Monday to Friday, with rotating shifts between core hours of 6:15am and 9:00pm. They will predominantly work in-clinic but may also contribute to Booking (Contact Centre) shifts in-clinic or at our Central Contact Centre in Adelaide's CBD between core hours of 7am and 6:30pm. Upon commencement, they will receive a paid training program in Adelaide's CBD to learn about medical imaging and delivering exceptional patient experience.

Our ideal candidate will possess strong customer service skills, a passion for helping others, proficiency in computer systems, multitasking ability, initiative, willingness to learn, excellent communication skills, and attention to detail.

Key Responsibilities
  • Welcome patients warmly and professionally.
  • Assist with patient billing and in-clinic duties.
  • Schedule medical imaging appointments efficiently.
  • Provide exceptional customer service.
  • Cultivate strong relationships with patients, referrers, and colleagues.
Requirements
  • Strong customer service skills and passion for helping others.
  • Previous experience in customer service is preferred but not essential.
  • Proficiency in computer systems and multitasking.
  • Initiative, willingness to learn, and excellent communication skills.
  • Ability to work independently and collaboratively.
  • Attention to detail and positive attitude towards challenges.
What We Offer
  • Competitive remuneration package with flexible work options.
  • Generous parental leave provisions and phased return-to-work options.
  • Opportunities for career advancement and ongoing professional development.
  • Access to wellness programs, fitness facilities, and confidential counselling services.
  • Vibrant work environments with individualized team cultures and social events.
  • Practice-wide events including an Annual Dinner, Family Picnic, Staff Conference, and holiday celebrations.

If you are passionate about delivering exceptional patient experience and possess the required skills and qualifications, please apply for this rewarding opportunity.

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