Senior Operations Manager
1 month ago
Lead with Passion and Purpose
As a Senior Operations Manager at ALH Hotels, you will be responsible for leading a dynamic team of hospitality professionals to deliver exceptional guest experiences across our venues on the Sunshine Coast. With a focus on operational excellence, you will manage the day-to-day operations of our venues, including opening and closing procedures, back-of-house administration, recruiting and training team members, rostering, and providing exceptional customer service.
Key Responsibilities:
- Develop and implement operational strategies to drive business growth and improve customer satisfaction
- Lead and develop a high-performing team of hospitality professionals
- Manage venue operations, including opening and closing procedures, back-of-house administration, and customer service
- Recruit, train, and develop team members to ensure a skilled and motivated workforce
- Collaborate with other departments to achieve business targets and improve operational efficiency
Requirements:
- Proven leadership experience in hospitality or a related industry
- Ability to lead and develop a high-performing team
- Operational experience in a fast-paced hospitality environment
- Excellent customer service skills and a passion for delivering exceptional guest experiences
- Current industry RSA, RSG, RMLV, and Approved Manager qualifications
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Access to exclusive discounts and benefits
- A chance to work with a leading hospitality company and make a real impact on our business
Apply Now:
If you are a motivated and experienced hospitality professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.
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