Customer Experience Ambassador
3 days ago
About Culture Kings
Culture Kings represents the intersection of music, sport, and fashion. Our brand is built on a foundation of exclusivity and superiority, offering a premium retail experience across all genres, cultures, styles, and ages.
We take pride in curating an extensive range from 100+ leading street, sport, and fashion brands from around the globe. Each Culture Kings store provides an electrifying atmosphere unparalleled in retail, featuring daily in-store performances by some of Australia's leading DJs. Frequently visited by world-class athletes, artists, and tastemakers, Culture Kings remains at the forefront of the global streetwear landscape.
The Opportunity
We currently have multiple openings for casual Customer Experience Specialists to join our Customer Experience Team. Shifts will be allocated depending on business requirements, available from Monday to Saturday.
Key Responsibilities:
- Handle customer inquiries and resolve issues promptly and professionally.
- Demonstrate resilience and flexibility in all customer interactions to deliver exceptional outcomes.
- Create memorable experiences for customers, turning them into loyal advocates.
- Liaise with internal and external stakeholders to problem-solve and deliver timely solutions.
- Meet or exceed hourly KPIs (number of emails and phone calls resolved).
We're Looking For Individuals Who Have:
- Experience in customer service, retail, hospitality, or a similar role.
- Excellent verbal and written communication skills, with the ability to build rapport quickly with customers.
- Attention to detail and a solution-focused mindset.
- Strong technology skills and adaptability to new systems and processes.
- Flexible availability to work.
What We Offer You:
- A generous team discount program and employee recognition scheme.
- An exciting, fast-paced, and dynamic work environment with a supportive team.
- Free onsite parking.
- Career opportunities within an expanding fashion retailer.
- Breakfast food supplied.
Earnings Estimate: Based on industry standards and location, we estimate the salary range for this position to be between $22-$28 per hour.
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