Online Duty Manager

2 weeks ago

North Ipswich QLD, Australia Coles Group Full time

From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation.

About the role

The Coles Online Department helps get our online orders selected and packed in-store by a team of Personal Shoppers. The orders are then picked up as part of our click and collect / concierge service or delivered to our customers in our Coles delivery vans.

Reporting to the Online Department Manager, you'll have full accountability for the online department. You'll take pride in contributing to a customer experience that's welcoming and inspiring for our customers, team members and community. This is an excellent opportunity to take your retail leadership experience to the next level.

About you and your skills
  • Leadership experience with the ability to coach and develop your team
  • Take a team approach to meeting sales targets, cost control and rostering needs
  • To be flexible with your afternoon and evening working hours
  • To keep things simple and inspire customers by making sure Coles' visual merchandising, safety, compliance and stock management standards are met
  • To be customer obsessed and continually seek to better understand our diverse customers
  • Drive a one team culture that recognises and celebrates success
What's in it for you?
  • More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
  • Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
  • Opportunities for learning and development: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
  • Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
  • Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
  • Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
About the recruitment process

We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email

Job ID: 169516

Employment Type: Full time

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