Customer Service Representative

4 weeks ago


East Ballina, New South Wales, Australia Oceania Ground Force Full time

About the Role

Oceania Ground Force is seeking a skilled Customer Service Representative to join our team as a Check-In Crew member. In this exciting role, you will be at the forefront of providing exceptional customer experiences to airline travellers.

Key Responsibilities

  • Greet customers warmly at check-in and ensure travel documents meet requirements.
  • Assign seats and issue boarding passes and baggage reclaim vouchers.
  • Assist with gate boarding procedures and marshal passengers as needed.

Benefits

  • Competitive pay rates above the Award.
  • 11.5% Superannuation contributions.
  • Shift penalties for early morning, evening, and overnight shifts.
  • Additional pay for weekend work (time and a half on Saturdays, double time on Sundays).

Requirements

  • High proficiency in spoken and written English.
  • Proficient computer skills.
  • Ability to pass Drug, Alcohol, and Audio tests (cost reimbursed after 6 months of employment).
  • Capability of obtaining an ASIC card (cost reimbursed after 6 months of employment).

About Oceania Ground Force

Oceania Ground Force is an Australian-owned Ground Handling Services Company, committed to delivering professional and efficient services to leading airlines. We value our team members' growth and well-being, offering a supportive work environment and opportunities for internal promotions and secondments.



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