Customer Service Representative
2 weeks ago
About the Role:
Oceania Ground Force is seeking an exceptional individual to join our team as a Check-In Crew member. As a key member of our airport operations team, you will be responsible for delivering exceptional customer experiences to airline travellers.
Key Responsibilities:
- Greet customers warmly at check-in and ensure their travel documents meet requirements.
- Assign seats and issue boarding passes and baggage reclaim vouchers.
- Assist with gate boarding procedures and marshal passengers as needed.
What We Offer:
- Competitive pay rates above the Award, with a base rate of $26.10 per hour.
- 11.5% Superannuation contributions and shift penalties for early morning, evening, and overnight shifts.
- Additional pay for weekend work (time and a half on Saturdays, double time on Sundays).
- Company-provided uniform and comprehensive paid training.
- Fatigue management strategies and rosters published two weeks in advance.
Essential Skills and Qualifications:
- High proficiency in spoken and written English.
- Proficient computer skills and ability to pass Drug, Alcohol, and Audio tests.
- Capability of obtaining an ASIC card and flexibility to work a rotating roster, including weekends and Public Holidays.
About Us:
Oceania Ground Force is an equal opportunity employer, fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals who are passionate about delivering exceptional customer experiences.
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