IT Support Specialist
5 days ago
About the Role
We are seeking a highly skilled IT Support Engineer to join our team in Maitland, NSW. As an IT Support Specialist, you will play a key role in maintaining a smooth IT experience across our business.
What We Offer
You will have the opportunity to work on innovative IT projects and collaborate with skilled professionals. Our company values your input and offers a dynamic, forward-thinking work environment. You will get hands-on experience with cutting-edge technologies and enjoy a balanced work schedule.
Key Responsibilities
- Provide end-user support (Level 2) for hardware and software issues across over 130 locations nationwide.
- Monitor and maintain network infrastructure, servers, and cloud environments to ensure smooth operations.
- Assist in the rollout of IT roadmap projects, disaster recovery planning, and business continuity strategies.
- Support new site setups, offer training, and maintain compliance with IT policies.
- Manage vendor relationships to ensure efficient resolution of IT issues.
Requirements
- 4+ years of experience providing IT support in a corporate environment.
- Strong skills in troubleshooting hardware, software, and network issues.
- Experience with Microsoft 365, Windows OS, Azure Cloud, Cyber Security (Essential 8 and/or NIST), and networking basics.
- Familiarity with ITIL principles and experience with remote support tools like ServiceNow or Jira.
Bonus Points
- Salesforce Admin and Microsoft certifications.
About Us
We are a national Australian company operating out of Maitland, NSW. We invest in technology and our people, aiming for growth and innovation. Our supportive and forward-thinking team welcomes ideas and contributions that shape the future of IT within a trusted and recognised brand.
Benefits
- Competitive salary of $80,000 - $100,000 per annum.
- Opportunities to work with the latest IT technologies and solutions.
- Be part of a collaborative team environment.
- Enjoy a balanced work-life schedule in the Hunter region.
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