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IT Support Specialist

1 month ago

Maitland, New South Wales, Australia NewyTechPeople Full time

Experience the thrill of IT support

We're seeking an experienced IT Support Engineer to join our team in Maitland, NSW. As an IT Support Engineer, you'll play a vital role in maintaining a seamless IT experience across our national operations.

About the role:

  • Provide level 2 end-user support for hardware and software issues across over 130 locations nationwide.
  • Monitor and maintain network infrastructure, servers, and cloud environments to ensure smooth operations.
  • Assist in the rollout of IT roadmap projects, disaster recovery planning, and business continuity strategies.
  • Support new site setups, offer training, and maintain compliance with IT policies.
  • Manage vendor relationships to ensure efficient resolution of IT issues.

What we're looking for

  • 4+ years of experience providing IT support in a corporate environment.
  • Strong skills in troubleshooting hardware, software, and network issues.
  • Experience with Microsoft 365, Windows OS, Azure Cloud, Cyber Security (Essential 8 and/or NIST) and networking basics.
  • Familiarity with ITIL principles and experience with remote support tools like ServiceNow or Jira.

Bonus points

  • Salesforce Admin and Microsoft certifications.

About us

NewyTechPeople is a trusted Australian company operating nationally. We're committed to investing in technology and our people, driving growth and innovation.

Your benefits

  • A competitive salary ranging from $85,000 - $110,000 per annum, depending on experience.
  • The opportunity to work with cutting-edge technologies and solutions.
  • A supportive, collaborative team environment.
  • A balanced work-life schedule in the Hunter region.