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Customer Support Specialist

2 months ago

Milton, Queensland, Australia Pronto Software Full time

About the Role

We are seeking a skilled Support Consultant to join our team at Pronto Software. As a Support Consultant, you will be responsible for providing first and second level support services to our customers via email, phone, and other technology methods.

About the Opportunity

This is an exciting opportunity to grow your career in customer support and work with a well-established software development company. You will have the chance to work with a variety of customers, develop your technical skills, and collaborate with a friendly and supportive team.

Key Responsibilities

  • Triage and review reported issues to provide timely and effective solutions
  • Analyze and provide advice to customers to understand ongoing impacts to their processes
  • Engage with customers via multiple technology methods to discuss their requirements and provide solutions
  • Document program issues and deployment of fixes

What You'll Be Doing

You will be working within our Platform module, utilizing your expertise in Trueform Neo, AI, DI, System Administration, Screen Customizer, and other application areas to support our existing and new customers. You will have the opportunity to work in a hybrid work arrangement, finding flexibility in your working week in consultation with your team.

Where You'll Be Working

Our Support Consultants work in the Brisbane branch, supporting customers located locally and globally.