Technical Support Specialist
2 weeks ago
Job Title: Technical Support Specialist
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Modular Mining Systems. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our products and services.
Key Responsibilities:
- Provide technical support to customers via phone, email, and in-person
- Diagnose and troubleshoot technical issues with our products and services
- Deploy systems and software to ensure proper installation and functionality
- Collaborate with cross-functional teams to resolve technical issues
- Develop and maintain technical documentation and knowledge base
Requirements:
- Bachelor's degree in engineering or science discipline
- Strong verbal and written communication skills
- Ability to analyze technical data and identify solutions
- Computer literate with knowledge of programming languages
- Previous customer service experience
Why Work With Us:
- We value our employees and offer a range of benefits, including health insurance, retirement plans, and paid time off
- We are committed to diversity and inclusion in the workplace
- We offer opportunities for professional growth and development
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