Facilities Management Support Specialist

1 week ago


Milton, Queensland, Australia Pronto Software Full time

About the Role

We are seeking a skilled Facilities Management Support Specialist to join our team at Pronto Software. As a Support Consultant, you will provide first and second-level support services to our customers, utilizing your expertise in facilities management modules to create, manage, and monitor projects, plant maintenance, and service field areas.

Your Key Responsibilities

  • Triage and review reported issues
  • Review, analyze, and provide advice to customers on ongoing impacts of their projects, plant maintenance, and/or services processes
  • Engage with customers via multiple technology methods to discuss their requirements and provide solutions
  • Document program issues and deployment of fixes

About Our Team

Our Support Consultants work in the Brisbane branch, serving customers locally and globally. We offer a hybrid work arrangement, allowing you to find flexibility in your working week. If you enjoy problem-solving, troubleshooting, and providing advice and solutions to customers, we want to speak with you.



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