Cloud Support Specialist
3 weeks ago
About the Role
We are seeking a skilled Cloud Support Engineer to join our team at Pronto Software. As a Cloud Support Engineer, you will be responsible for providing technical support and troubleshooting for our cloud-based solutions, including Pronto Xi ERP, Cognos business intelligence, and various mobile application solutions.
Key Responsibilities
- Resolution and response of customer requests
- Triage and escalation of more complex issues as required
- General operational activities, e.g. backup verifications, Customer DR testing
- Documentation
- Email management
- Linux Shell Scripting and System Administration
- MS Windows Server, SQL, AD & VMWare system Administration
What You'll Gain
- Exposure to various operating systems – Linux & MS Windows Server
- Oracle, IBM Informix and Microsoft SQL Server databases
- Network and communications, NSX technologies
About Our Team
You will be working alongside a friendly and supportive team, with a culture that values collaboration and employee satisfaction. Our team is passionate about delivering high-quality solutions and providing exceptional customer support.
Location
This role is based in Milton QLD, working alongside Pronto Cloud in North Ryde NSW. We offer a hybrid work arrangement, allowing you to find a balance between work and personal life.
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