Support Specialist

4 weeks ago


Milton, Queensland, Australia Pronto Software Full time

About the Position

About our Support Consulting Opportunity

  • Want to grow your career developing customer support outcomes with your excellent customer service skills across a diverse customer base?
  • Can you leverage your experience in facilities management in a support consultant role?
  • Want to work for a well-established and mature software development and vendor company with over 1500 clients?
  • Do you enjoy supporting and collaborating with team members? We're a friendly team.
  • Option for a hybrid work arrangement: find flexibility in your working week in consultation with your team.

Where You'd Be Working

Our support consultants work in the Brisbane branch for our customers located locally and globally.

What You'd Be Doing (Your Day Will Look Like This)

Our support consultants provide first and second-level support services to our customers via email, phone, and on-site visits. Your expertise will be working within our facilities management modules (project, plant, and services) that provide classroom and on-site training and consulting services.

Time for a change? If you're excited about using an ERP system to create, manage, and monitor projects, plant maintenance, and/or service field areas, then we want to speak with you.

You'll enjoy problem-solving and troubleshooting, providing the right advice and solution to the customer. Your skills and experience in facilities management will assist you in this role. Using your knowledge of facilities management business processes and working closely with other departments, you will:

  • Triage and review reported issues
  • Review, analyze, and provide advice with customers to understand ongoing impacts of their projects, plant maintenance, and/or services processes
  • Engage with customers via multiple technology methods to discuss their requirements and provide solutions
  • Document program issues and deployment of fixes


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