Customer Support Specialist

3 weeks ago


Milton, Queensland, Australia Pronto Software Full time

About the Position

About our Support Consulting opportunity:

  • Want to grow your career developing customer support outcomes with your excellent customer service skills?
  • Want to work for a well-established software development company with a mature platform and over 1500 clients?
  • Do you enjoy supporting and collaborating with team members?
  • In a hybrid work arrangement, find flexibility in your working week in consultation with your team.

Where you'd be working:

Our support consultants work in the Brisbane branch, serving customers locally and globally.

What you'd be doing (your day will look like this):

As a support consultant, you'll provide first and second-level support services to customers via email, phone, and other technology methods. You'll work within our platform module, utilizing your expertise in Trueform Neo, AI, DI, system administration, and other application areas to support existing and new customers by:

  • Triaging and reviewing reported issues
  • Analysing and providing advice to customers to understand ongoing impacts to their processes
  • Engaging with customers to discuss their requirements and provide solutions
  • Documenting program issues and deploying fixes


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