Customer Support Specialist
2 weeks ago
About the Role
As a Support Consultant at Pronto Software, you will be part of a well-established and mature Software Development and vendor Company with over 1500 clients. You will have the opportunity to grow your career developing Customer Support outcomes with excellent customer service over a varied customer base.
About the Opportunity
We are seeking a skilled and experienced Support Consultant to join our Brisbane branch. You will work with a friendly team to provide first and second-level support services to our customers via email, phone, and other technology methods.
Key Responsibilities
- Triage and review reported issues
- Analyse and provide advice to customers to understand ongoing impacts to their processes
- Engage with customers to discuss their requirements and provide solutions
- Document program issues and deployment of fixes
What You'll Be Doing
You will work within our Platform module utilising your expertise in Trueform Neo, AI, DI, System Administration, Screen Customiser, and other application areas to support our existing and new customers.
Working Arrangement
We offer a Hybrid Work Arrangement, allowing you to find flexibility in your working week in consultation with your team.
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