Senior Operations Support Specialist

3 weeks ago


Summer Hill, Australia Hoban Full time

Key Responsibilities:

  • Customer Service Support:
    • Provide timely and effective responses to customer inquiries.
    • Collaborate with the sales team to manage customer sales orders.
    • Register new customers in SAP and maintain their master data.
    • Enter manual data for credit notes, debit notes, returns, and sales invoices.
    • Send reminders for outstanding payments and ensure timely follow-up.
  • Operations Support:
    • Arrange transport for delivery orders and communicate with the 3PL warehouse for collections.
    • Confirm delivery orders in SAP, generate sales invoices, and follow up on transport confirmations.
    • Manage physical returns and coordinate logistics for missing proof of delivery.
    • Prepare samples for customers as requested and clear outstanding invoices for samples.
    • Maintain data entry of the physical wall dashboard for visibility of containers.
    • Generate reports on delivery orders, invoicing checks, and scrap communication.
    • Develop and manage an Excel Pricelist Tool for accurate costing and pricing of products.
    • Support sales by generating RFQs using the pricelist tool and coordinate pricing updates with suppliers.

Requirements:

  • Strong attention to detail and excellent organisational skills.
  • Proficiency in SAP and Microsoft Excel; experience with data entry and report generation.
  • Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
  • Strong communication skills and a passion for customer service.
  • Previous experience in customer support or operations is a plus.

About Us:

Hoban is a leading international agro-food group seeking a dynamic and detail-oriented professional to join their growing back-office team. This role is integral to ensuring seamless operations and exceptional support as the company continues to expand.

Location:

This role is based in Sydney and reports to the Country Manager Australia.

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.



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