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Customer Success Advocate
2 months ago
Xplor is seeking a Customer Success Coordinator to join our Melbourne team. As a key member of our customer success team, you will play a critical role in ensuring our customers achieve their goals and objectives through the effective use of our platform.
Your primary responsibility will be to provide proactive support to our customers, ensuring they have a positive experience with our product. This will involve working closely with our sales and customer success teams to identify and address customer needs, as well as developing and implementing strategies to drive customer retention and growth.
Key Responsibilities:
- Provide exceptional customer support through various channels, including phone, email, and chat
- Work closely with customers to understand their needs and develop tailored solutions to meet their goals
- Collaborate with cross-functional teams to identify and address customer pain points
- Develop and implement customer success strategies to drive retention and growth
- Monitor and analyze customer data to identify trends and areas for improvement
Requirements:
- 1-2 years of experience in a customer-facing role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Experience with customer relationship management (CRM) software
We offer a hybrid and flexible working model, with 2-3 days per week spent in the office and the remainder working from home. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply.
About XplorXplor is a global platform combining SaaS with embedded payments, serving over 106,000 customers across 20 markets. We offer software solutions in fast-growing verticals, including education, fitness, and field services. Our mission is to empower businesses to grow and succeed through innovative technology and exceptional customer support.
We are committed to diversity, equity, and inclusion, and welcome applications from candidates from all backgrounds. If you are interested in joining a dynamic and growing company, please submit your application, including your resume and a cover letter.
Please note that we do not sponsor visas, and all applicants must be authorized to work in the location they are applying for.
We are an equal opportunities employer and welcome applications from all qualified candidates.
Thank you for considering Xplor as your next career step.
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