Service Delivery Manager

1 week ago

Brisbane, Queensland, Australia beBeeTransformation Full time $170,000 - $230,000

Job Overview:

The role of Service Delivery Manager involves leading the transformation of frontline housing and homelessness service delivery by driving continuous improvement and consistency across all service centres.

This position oversees operational partnerships and contracts with registered housing and homelessness assistance providers, promoting a culture of high performance, innovation, and collaboration within the department.

The Service Delivery Manager will be responsible for shaping Housing Service Centre capability to deliver a sustainable operating model, ensuring the implementation of new products and services while fostering collaboration across the service system.

Key Responsibilities:

  • Drive the transformation of frontline housing and homelessness service delivery
  • Develop strategies to ensure continuous improvement and consistency across all service centres
  • Oversee operational partnerships and contracts with registered housing and homelessness assistance providers
  • Promote a culture of high performance, innovation, and collaboration within the department
  • Shape Housing Service Centre capability to deliver a sustainable operating model
  • Ensure the implementation of new products and services while fostering collaboration across the service system

About Us:

The Department is committed to delivering a range of services that make a real difference to the lives of Queenslanders. This includes supporting the Government's vision for a fair and sustainable housing system and empowering young Queenslanders for a bright future.

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