Service Delivery Manager

3 weeks ago

Brisbane, Queensland, Australia Me and My Support Full time

Me & My Support is a growing contemporary Disability Support Service operating as a Registered NDIS Provider within Brisbane, Gold Coast, and Sunshine Coast regions. We are dedicated to delivering person-centred support, promoting principles of safety and quality to enrich the lives of the people we support. Our commitment is to ensure each individual receives tailored care that enhances their quality of life.

Role Description

This is a full-time on-site role for a Service Delivery Manager located in Brisbane, QLD. The Service Delivery Manager will oversee the day-to-day operations of service delivery, ensuring the highest level of customer satisfaction and service quality. Responsibilities include managing service delivery processes, addressing customer service issues, and coordinating with internal teams to ensure efficient service management. The role will also involve evaluating service performance metrics and implementing continuous improvements.

Responsibilities
  • Oversee day-to-day operations of service delivery to ensure high levels of customer satisfaction and service quality.
  • Manage service delivery processes and coordinate with internal teams to ensure efficient service management.
  • Address customer service issues and drive continuous improvement through evaluating performance metrics.
Qualifications
  • Experience in Service Delivery Management and Service Delivery
  • Skills in Customer Satisfaction and Customer Service
  • Knowledge in IT Service Management
  • Strong leadership and organizational skills
  • Excellent communication and interpersonal abilities
  • Ability to work in a fast-paced environment
  • Previous experience in the disability support sector is a plus
  • Bachelor's degree in Business Administration, Management, or a related field
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Project Management and Information Technology
Industries
  • Services for the Elderly and Disabled

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