Account Manager

1 week ago

Osborne Park, Australia Landis+Gyr Full time

About the Role:

The Client Relationship Manager position is responsible for maximizing revenue from key client accounts in order to achieve agreed revenue targets/sales quotas and ensure complete customer satisfaction when dealing with the organization.

Key Responsibilities:

• Retain Account

• Provide monthly reports utilizing performance against budget, forecast, and projected figures.

• Monitor in-house procedures through key performance indicators and minimize exposure to risk.

• Provide a professional and credible company image in the market place in keeping with company policy.

• Oversee the administration of contracts with regard to customer-related modifications and changes in delivery or commercial conditions.

• Maintain and analyze records of order volumes, price fluctuations, and competitor activity.

• Liaise with other department managers on issues likely to affect Landis+Gyr, such as technical issues, cost trends, plant loading, and quality.

• Liaise between the marketing and product management on customer and product-related issues.

• Liaise and cooperate with other departments within Landis+Gyr for maximum effectiveness of the business.

Build Account

• Formulating, implementing, and managing strategic business plans regarding one or a small number of client accounts to achieve Sales revenue/sales quota targets.

• Works closely with the Account Director to determine current and future sales plans are met and exceeded.

• Ensure that products and services are sold in accordance with budgeted objectives to obtain maximum profitability, having regard to manufacturing capacity and plant loading.

• Recommend and where authorized implement price levels of tenders submitted by Landis+Gyr taking into account risk, need, budget targets, and profitability in accordance with approved limits of authority.

• Establish in consultation with the Account Director the annual sales and sales expense budgets.

• Advise and assist customers where applicable and monitor their training needs.

• Organize the development and training of customers to meet the present and future needs of Landis+Gyr.

Grow Account

• Seek out sales opportunities for Landis+Gyr products and services in the sales region, formulate, and implement strategies and plans for securing those sales opportunities.

• Assist in identifying new product opportunities based on customer needs.

• Facilitate the accurate and timely preparation of tenders, quotations, and order processing.

Team Member and Support

• Provide motivation, direction, and counselling to the staff of the Sales and Customer Service Department.

• Promote Landis+Gyr products within the sales expense budget by means such as websites, brochures, pamphlets, feature trade articles, exhibitions, and travel and/or entertaining as appropriate.

• Implement the Quality, Safety, and Environmental Management system and ensure employees comply with the standards and legislative requirements.

Site Specific Duties

• Perform routine quality and safety audits to ensure site is compliant with the quality and safety management system.

• Ensure building inspections are performed in accordance with published plans (fire extinguishers, evacuation drills, etc).

• Assist with maintenance of the integrated management system.

Corporate Citizenship

• Manage Energy Better: Consciously drive for continuous improvement in reusing, recycling, or reducing waste.

• Maintain awareness of identified and potential health and safety, quality, and environmental aspects within the workplace and their impact, including the reporting of any accidents/incidents/near misses or hazards.

• Act responsibly to meet the objectives/requirements at the appropriate level as described in the Health, Safety, and Integrated Management Systems.

Key Metrics

• Performance in this role is measured via the following sales targets:

o Protecting the run-rate revenue streams

o Achieving revenue growth targets

o Achieving aggregated gross margin targets

o Meeting 'offering/capability/profit' expectations via Solution Fit/NPV as measured by L+G financial and analyses metrics

Customer Satisfaction

• Meet Customer/Team Engagement expectations as measured by Marketing & Portfolio Management & Projects & Services Delivery teams.

Reporting

• Provide relevant, accurate, and timely information and KPI reporting as per agreed deadlines and monthly budget reports and forecasting to Accounts.

Professional Experience (years)

• Advanced communication skills (written and oral) and presentation skills

• Advanced computer skills (PC and mainframe)

• Negotiation skills

• Ability to influence those responsible for activities which affect the outcomes of our processes.

• Proven time management

• Driver's License

Qualifications and Additional Requirements

• Gas and Electricity industry

• Customer Service Management

• Logistics management

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